Internet Audit
Since the late 1990’s, Topaz International has been providing internet studies for corporations as a means to evaluate the performance of their travel management company and their dedicated booking tools. The process is completed in real time and allows the corporate travel manager an unbiased review of their travel agency and internet booking tool performances in comparison to public travel websites. A Topaz auditor uses the itinerary in the corporate travel reservation to request a fare on the internet site chosen by the client. The online request is conducted within hours of receipt of the booking from the travel agency.
The most common services include traditional agency bookings vs. public internet sites, corporate internet bookings vs. public internet sites, and site to site comparisons. However, the service can be customized to meet the needs of the corporate program’s objectives.
Time and time again when we have completed these studies, the results have proven that booking via the authorized travel program is frequently less expensive than going to public internet sites. This is usually due to the negotiated discounts that corporations have been able to obtain as well as the ability of travel management companies to find the lowest airfares.
